I purchased a current version of Dragon Dictate that is supposed to be compatible with Office 2016. I have not been able to get it to work.

Dictate and transcribe documents with a fully customizable experience that optimizes speed and accuracy. Even connect to the soon-to-be released Dragon Anywhere mobile app for iOS or Android for an end-to-end voice productivity solution that helps you work smarter and faster wherever your job takes you. Nov 12, 2017 - Dragon Naturally Speaking is available for PC and Macs. And then they're transcribed in the background leaving me free to do other things.

As the issue with the older version of Dragon was that there was no visual basic, I checked to ensure that this was installed. I contacted Nuance (for Dragon), the walked me through some things on my computer to correct any errors with the software. I was still not able to use Dragon in Word, but was able to use Dragonpad with no problems. The tech support at Nuance said that there was likely an issue with my download of Office. I contacted Microsoft tech support, was first told that there would be an update for Word in a week, so that I needed to wait for that. When I pushed for further clarification, I was told that other people were complaining about the same issue and that it was an issue with Nuance.

When I asked how I could ensure that Office had downloaded correctly, I was told there wasn't a way to do that, so I returned to my original question of how to get Dragon to work in Word. He told me to call Nuance and hung up.

I called Microsoft again in an attempt to speak with someone who has at least some commitment to helping me address my concern. When the first Tech person answered and started speaking over me, I asked to speak with a supervisor. I needed to make this request several times. Finally, I was put on hold for 5 minutes, and another Tech person answered. This person also refused to allow me to speak with a supervisor. I have two questions: 1.

What do I need to do to get Dragon for Mac 5 to work with Office for Mac 2016/what is the issue that prevents them from working together? How can I contact someone for support who will actually be responsive to my questions rather than making assumptions about what I will say, feed back canned comments that do not have anything to do with my call, and will help me find out if Office has been properly installed?