Microsoft Outlook safe mode is a feature that lets the email program launch with a limited set of features and no extensions to help you troubleshoot issues. Office 2016 for Mac with the latest updates installed (15.18 (160109)). We try to set up Outlook 2016 to connect to the end user's Exchange Mailbox. I cannot figure out why it's prompting for Kerberos even though that option is not selected in the account settings. Has anyone else run across this?

Share on Facebook Tweet this Share MicrosoftWhile Gmail and Yahoo Mail continue to be mainstream email options, professionals and Windows fans will only give up Microsoft Outlook when you pry it from their cold, dead fingers. And that’s not a bad thing – the latest versions of Outlook have made significant jumps in UI and already-impressive feature suites, not to mention in connectivity with other email platforms. But if you have recently updated Windows, downloaded a newer version of Outlook, or bought some new software, you may have noticed a problem – Outlook just stops working completely. Perhaps your computer freezes every time you try to open it. Maybe you get an error message whenever you try to check your email.

Maybe the program just won’t start at all, and let’s face it, you really need to check those emails. Here are the most effective steps you can take to get your Outlook email up and running successfully again. Take them one at a time, or scout through and find the solution that looks most applicable to your start-up problem. Start with the basics It’s literally the first thing everyone says, so let’s get it out of the way early. Try turning your computer on and off.

You’d be amazed how often this will solve your Outlook issue. Sometimes the operating system just needs to reboot. At other times, Windows needs to automatically download and apply important updates that will give you access to your email once again (particularly for Outlook 2016). Still other times, Outlook is being used by another process and cannot be accessed until you break the cycle.

Whichever way, running through the old shutdown and startup procedure will have a positive effect. However, your computer isn’t the only thing you should think about “restarting.” You may want to consider uninstalling and reinstalling the Outlook app as well. You can easily archive your emails to OneDrive or other cloud storage options for this step if you are worried about losing them – in fact, backing up your emails is highly recommended no matter what restart procedure you choose, just in case something goes wrong. Reinstalling Outlook completely can help work out some of the bugs or update errors that may have crept.

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