Word for Mac crashes and slow performance Problems launching Word for Mac 2016 (Version 16.11) [FIXED] Last Updated: April 20, 2018 Issues affecting Word for Mac features and add-ins.

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If an app crashes or closes unexpectedly, the files you have been working on, are lost in most cases. However, Word saves the file edits automatically, so it can help you recover the information after restarting the program. In case, Word doesn’t request file recovery permission from you, most likely it failed to save the edits, and there’s nothing to restore. If you use Time Machine backups and the default backup frequency is one hour, chances of file recovery are quite high.

Adopt a habit of saving the documents as often as possible to prevent unexpected data loss. Also, check if the autosave options are set in Word’s preferences to make sure at least a part of your file is recoverable. By default, the auto recovery is set to save a file every 10 minutes. So, in the event of unexpected quitting, Word should have saved the document version created ten minutes before that. There is one more way of finding the file if the Word app has crashed: go to the Finder to check if the file locates in the Documents folder.

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To access the Microsoft Word auto recovery files on Mac OS X, go to your user profile -> Documents -> Microsoft User Data. Delete Microsoft Office settings and Excel preferences from your Mac Check if you closed all Microsoft Office for Mac applications.

Launch the Go to menu -> go to the Library folder. Note: Library is a hidden Mac OS X folder.

To display it, press down the Option key while clicking the Go menu. Access the Group Containers folder -> search for the folder with a name ending in “.Office.” Next, search for the Excel preferences file called com.microsoft.officeprefs.plist and delete it. After that, relaunch the application to see if the problem is solved. If the problem persists, remove the whole “.Office” folder to remove all prior settings and preferences set for all office apps. Using this method, you will completely reset Office and re-create a folder in the ~/Library/Group Containers. If the problem stopped, one of the files is causing it. Try dragging the files back to the Preferences folder one by one and launch Outlook to isolate the problematic file.

Once you’ve found the culprit, drag it into the Trash. If the problem persists, go to Preferences -> Microsoft -> Office 2011. Relocate the Outlook Preferences and OfficeSync Prefs files to the Desktop. Launch Outlook to check if the problem occurs. Repeat the above manipulations and check the files one by one.

Note: if a specific file is missing, proceed to the next one. Most likely, the feature hasn’t been used yet.